Genuine Cat New and Reman Parts are covered for 12 months from date of sale to the first user when failures are due to defects in material or workmanship.

• All returned parts must be in the original, un-opened, un-damaged package.
• Minimum return value for any Caterpillar “returnable” part is $45. Other restrictions apply.
• Stock items returned within 90 days of purchase will be eligible for full credit.
• Non-stock or other special order items must be returned within fifteen (15) days of purchase to be considered for return. These items are subject to a 15% re-stocking fee. These items are subject to vendor return requirements.
• Non-stock or other special order items which cannot be returned to vendor are not eligible for return.
• Electrical / electronic parts are not eligible for return.
• Any part packaging utilizing tamper resistant seals which have been opened or damaged will not be eligible for return.
• Any shipping, handling, or other miscellaneous fees are not eligible for credit.
• Non-Caterpillar parts are subject to specific vendor return requirements.
• All “made as ordered” or otherwise custom fabricated parts are not eligible for return.

Online Orders

In addition to policies contained here within, the following stipulations apply to orders placed via all eCommerce platforms provided by Riggs Cat.

• Initiation of a parts return request must be made by contacting a Riggs Cat location via phone, email, or in-person.
• Parts must be returned to a Riggs Cat location within 90 days of purchase, in an acceptable/returnable condition, and as documented by the electronic system from which the parts were ordered.
• Upon receipt and acceptance of returned parts, credits are typically issued within 48 hours.