April 6, 2020 – COVID-19 Update
During a time of uncertainty, Riggs is here to help you and your business. For small business owners, the amount of information to sort through can be overwhelming. Riggs wants to provide you with any resources available to help during these times.
The links below have been provided by Hogan Taylor, LLP – which is one of the largest business advisory and public accounting firms in Arkansas. We hope you find these tools helpful.
At Riggs, we are committed to providing you with equipment and service solutions to assist you in navigating these current circumstances. Your business is vital to the economic infrastructure of Arkansas and we want your business to have continued success. Together, We Build Arkansas.
We will continue to update you on branch services and other important information as we are made aware.
As always, we value the opportunity to serve you, your business and the construction industry in the state of Arkansas.
March 25, 2020 – COVID-19 Update
Riggs Cat will remain open during normal business hours at all locations. As an essential business (designated by the federal government), we will continue to support our customers through sales, rental, parts and service while being sensitive to the health and safety of everyone involved.
What does this mean? This means the products and services we provide are essential to the health and well-being of our state. This also means in the event of any mandated lockdown or quarantines, Riggs Cat will remain open and continue operations.
The safety of our employees and customers is ALWAYS our #1 priority! Please rest assured as we continue to operate; we will be taking every precaution possible to create a safe environment for everyone we come in contact with.
Cleanliness and Hygiene
Additional measures have been taken to clean and disinfect our facilities, our employees are practicing the hygiene outlined by the CDC and we are practicing new ways of doing business, such as curbside pickup, delivery and more.
If you are sick or experiencing any symptoms at all, please do not enter any of our locations. We can work with you over the phone at 888.906.9228 or via email at firstname.lastname@example.org. If your need is immediate, we can attend to you curbside for parts, rental, sales and service.
Online Parts Ordering
Our parts customers can utilize parts.cat.com to place orders online and arrange to pick up at any of our store locations or drop boxes. If you need assistance with signing up, please let us know via email at email@example.com.
This is a developing situation. We’ll let you know when we have additional updates in the coming days and weeks. Please feel free to reach out to your Riggs rep if you have any questions. Your business is critical. We are here to support you in any way we can.
March 25, 2020 – Cat Financial Relief
We know and understand that many of your businesses have been impacted by COVID-19 and this has created financial concerns for you during this time and you may even be facing a real hardship. In response to these concerns, Cat Financial Services Corporation (CFSC) has created Relief Assistance to any customer who is able to demonstrate impact of COVID-19 on their business. This payment assistance includes options for skip payments, interest-only payments or partial payments. Terms and conditions apply.
If you are experiencing financial hardship as a result of COVID-19, we are here to help. Please contact your Riggs Cat sales representative, and we will assist you through the process. Additionally, you can contact CFSC directly at firstname.lastname@example.org. Together, we are committed to providing you with financial solutions to assist you in navigating these current circumstances. Your business is vital to the economic infrastructure of Arkansas and we are committed to helping you protect your assets during this time. Together, We Build Arkansas… now and in the future.
We will continue to provide you with updates on branch services and other important information as we are made aware. As always, we value the opportunity to serve you and your business.
March 19, 2020 – COVID-19 Readiness
Just like you, Riggs Cat is closely monitoring the Coronavirus/COVID-19 news. As your trusted partner, it’s important that you know that safety is our number one concern as we continue with our business continuity plan in place. Our management team meets daily to ensure we are taking the necessary steps to keep everyone safe and healthy.
Riggs Cat Business Operation
- At this time, all locations are open with normal business hours intact.
- Communication with us online is an option.
- Parts customers can utilize parts.cat.com to place orders online and pick up at any store location or drop box. If you need assistance, email email@example.com.
- Customers may contact us by phone at 888.906.9228.
What We Are Doing to Protect our Customers and Employees
- Sanitation and cleaning levels have been increased at all facilities.
- Employees are using best practices to prevent the spread of COVID-19 and other viruses/illnesses.
- We are monitoring employee travel as well as limiting meetings and public events.
- Procedures are in place for some employees to work remotely, and we have instructed all with fever and/or cough symptoms to stay home and get well.
What You Can Do
- Stay informed – the CDC has regularly updated, credible guidance available to help you stay safe at cdc.gov.
- Wash your hands regularly and avoid touching your face.
- Avoid shaking hands and other close contact when unnecessary.
- Work remotely when sick to limit exposure to others.
- Practice social distancing.
Riggs Cat is committed to the well-being of our customers, employees and our state. We’re here for you and hope you stay safe and healthy while we continue to support your business needs during this difficult time. Together, we will get through this.